Shipping policy

 

Dispatch Policy

At RatamaQ Records , we’re passionate about delivering vinyl records safely and swiftly to music lovers across the UK and beyond. Please read our dispatch policy to understand how and when your order will be processed and sent.

Order Processing Time

  • Standard Orders are dispatched within 1–2 working days (Monday–Friday), excluding public holidays.

  • Pre-orders or items marked “Backorder” will be dispatched on or shortly after their release or restock date.

  • If your order contains both in-stock and pre-order items, we will dispatch the order once all items are available. You may request split shipping (additional charges may apply).

Shipping & Delivery

We dispatch from our warehouse in the UK using trusted carriers 

UK Shipping Options:

  • Standard (2–4 business days) – Royal Mail 2nd Class or tracked equivalent

  • Tracked 24 (1–2 business days) – Royal Mail Tracked 24 or courier

  • Free Orders over £60

International Shipping:

  • Available to most countries. Delivery times vary by location (typically 5–14 working days).

  • All international orders are shipped with tracking.

Order Confirmation & Tracking

Once your order is dispatched, you’ll receive an email with tracking information (where applicable). Please check your junk/spam folder if you don’t see an email within 48 hours.

Delivery Address & Changes

Ensure your shipping address is accurate at checkout. If you notice an error after placing your order, contact us immediately at info@ratamaq.com. We’ll do our best to update the address before dispatch, but we cannot guarantee changes after fulfilment has started.

Packaging

All vinyl records are packed securely using durable mailers and protective inserts to prevent corner damage and seam splits.

Delays & Exceptions

Occasionally, dispatch may be delayed due to:

  • Bank holidays or extreme weather

  • Stock discrepancies

  • High-volume sales periods (e.g., Record Store Day)

We’ll contact you promptly if your order is affected.

Questions?

For dispatch or delivery enquiries, email us at info@ratamaq.com. We aim to reply within 24 hours.

Thank you for shopping with RatamaQ Records, enjoy your music.